SMS and Viber Notifications from Your CRM. One‑Way, Reliable, Global
AI Chatbots & Two-Way Messaging from Your CRM
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SMS and Viber Notifications from Your CRM. One‑Way, Reliable, Global
AI Chatbots & Two-Way Messaging from Your CRM
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Registration on the Fromni platform
No-code automation · AI-powered · Omnichannel · API-ready
AI-powered customer communication, all in one place
Connect WhatsApp, SMS, Telegram, Instagram and Messenger. Automate customer interactions, send timely notifications and let AI handle conversations around the clock
Automate conversations, notifications and customer journeys across every channel — with AI agents that work for you
automation
Turn every customer interaction into an automated journey
Customers don't think in channels — they expect fast replies and seamless experiences. Fromni unifies channels, data and automation so you can build customer journeys without manual work
Your AI agent
Meet your AI customer agent that does more than answer
Work around the clock
Give customers a fast response even when your team is offline
Escalate to your team
Know when a human is needed and transfer the conversation without losing context
Collect information
Gather customer details, preferences, feedback and other information automatically
Answer questions
Handle frequently asked questions and common customer requests instantly
Guide customers
Recommend the next step, provide relevant information and move conversations forward
Qualify leads
Ask the right questions, understand customer intent and identify high-value opportunities
One customer. Every channel
Meet customers where they already are
Smart routing: Fromni automatically chooses the best channel for reach, engagement and cost
Connect WhatsApp, SMS, Telegram, Instagram, Facebook Messenger. Start with any channel, move customers to cost-effective subscription channels, use SMS as a fallback
3.After the purchase
Customer retention
Create personalized journeys that bring customers back
Follow-ups
Stay connected after a purchase, booking or interaction
Review collection
Automatically ask happy customers for feedback and public reviews
2.During the purchase
Order and booking notifications
Keep customers informed at every important step
Appointment reminders
Reduce no-shows with timely automated reminders
Customer support
Let AI handle routine questions and route complex requests to your team
1.Before the purchase
Lead generation
Engage prospects and qualify leads automatically
Abandoned cart recovery
Follow up with customers who didn't complete their purchase
Newsletters
Send personalized promotions across the channels your customers use
Build workflows that react to what customers do — not just when you tell them to
Automate the entire customer journey
One workflow. Multiple channels. Zero manual follow-up
Automation in action
Automatically collect feedback after every interaction
Turn great experiences into reviews that build trust
AI answers questions
AI provides instant answers, 24/7, across every channel
Fromni sends a reminder
Automated reminders keep every appointment on track
Customer books
A customer completes a booking in just a few clicks and instantly receives a confirmation with all the details they need
Connect your existing tools. Connect in hours, not weeks
Advantages
Why Fromni?
Intelligent automation
Build customer journeys that react to bookings, purchases, CRM events and customer interactions
Lower messaging costs
Move customers to subscription channels automatically and reduce SMS expenses
CRM-first automation
Launch messaging workflows directly from Altegio, Kommo, Pipedrive or your own system
Global reach
Communicate with customers across 225 countries through one platform
Omnichannel messaging
All channels in one platform. No switching
AI-powered
Automate conversations with AI agents that can answer, qualify, collect and act