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Terms of service

  1. These General Terms and Conditions of Use and Contracting (hereinafter, the “Terms and Conditions") govern the access and use of the website accessible through the domain name (hereinafter, the “Site" or “Website"), as well as the acquisition of the service offered through it. The simple access to the Website attributes to the person who use it the condition of user (hereinafter, the “User" or “You") and implies the acceptance of all the terms included in these Terms and Conditions.
  2. By means of the acceptance of these Terms and Conditions, the User states:
  • That have read, understood and agree what is stated in these Terms and Conditions.
  • That, in case you are willing to subscribe a service, you have sufficient legal capacity to do so.
  • That, in the case of acting in the name and on behalf of a legal entity, it is in possession of the required and effective power to represent it.
  • That is on the legal age.
  1. General information
  2. Site's general information is as follows:
  • Owner: Fromni Oy (hereinafter referred to by its trade name, "Fromni").
  1. The domain on the Internet is the property of Fromni Oy reserves the right to make changes in its headquarters without prior notice, in order to update, correct, modify, add or delete the contents of the headquarters or its design.
  2. Website access and service specifications
  3. The simple access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.
  4. Fromni informs the Users that these Terms and Conditions can be modified or amended at any time. Therefore, Fromni will give notice of any change by notifying it through the website or any other method of contact. Accordingly, the User should read carefully these Terms and Conditions as many times as needed in order to use this Website properly and to subscribe its Services.
  5. Fromni provides a platform that allows our Customers to create, store and manage conditions of transferring messages between their business systems and their customers on a variety of Fromni-supported messaging channels (the "Service").
  6. Website and Services rules
  7. The person who uses the Website or subscribe the Services is deemed as the User. Taking into account this, we understand that You can be classified as an individual, a company, a research and development organization, the Government or even a non-profit organization, among other.
  8. In case any User's obligations set forth in this Website are not fulfilled, Fromni reserves the right to forbid or deny the use of the Website or Services offered therein.
  9. If you want to use the Site and subscribe the Services, the pertinent conditions provided by Fromni must be accepted by the User.
  10. Engagement of service
  11. The process of engagement and the Terms and Conditions of rendering the Services provided by Fromni shall be subjected to what is established on each occasion in the company's Website. Consequently, Fromni reserves the right to unilaterally change, at any time and without prior notice, such Terms and Conditions.
  12. In addition, by engaging the rendering of Services, the User expressly undertakes to furnish true information about itself for this purpose, assuming any damages of any kind arising from the untruthfulness of the information, directly and/or indirectly affecting Fromni and/or any third party, at any time, for any reason, by any means and/or in any manner.
  13. Duration of the Service
  14. According to these Terms and Conditions, as well as all the conditions involving the Fromni Services, the duration of the Service will be defined by the type of subscription. Fromni reserves the unilateral right to temporarily suspend or definitely terminate the rendering of the Services through the Website.
  15. User obligations and conduct
  16. The User agrees to use the Services in accordance with the applicable law, moral principles and public order as well as these Terms and Conditions.
  17. The User shall neither use the Website for illegal activities nor activities that may be regarded to be a criminal offence against the rights of third parties or in violation of any applicable law.
  18. You, as a User, are solely responsible for all the content and actions you promove by the use of the Services under your account. Your membership, including your email and password, are personal and may not be transferred or used by someone else. Fromni shall provide to the User a username (email) and password, of a personal and non-transferable nature, for the use of this Website and the Services. The User undertakes to keep their usernames and passwords confidential, without allowing the use by third parties, therefore, assuming liability for any consequences resulting from the infringement of such obligation. Passwords may be changed at the request of any of the parties. In the event such change is expressly requested by Fromni, the User shall be given notice of the date on which such password will be deactivated and replaced by a new one.
  19. Fromni is not in any way responsible for any information lost or damaged resulting from unauthorised access to your account or use of your login details. If you infer or suspect any unauthorised use of your account, you must immediately notify Fromni.
  20. You may not contribute, submit or disseminate with any propaganda, religious and/or political views, or information that may be deemed racists, xenophobic, pornographic, supportive of terrorism or that violates human rights. Furthermore, you may not defame, harass or offend other people through the use of the Services.
  21. If you have any criticism or feedback regarding Fromni or the Services, please, contact us to help improving our Services.
  22. You can not transmit and/or distribute files that may damage Fromni's computer systems, the internet service provider or third-party internet Users (referring to virus or malware). You shall not disseminate, transmit or provide third parties with any type of information, element or content, that may constitute a violation of the fundamental rights and civil liberties. Also, you may not disseminate, transmit or provide third parties with any type of information, element or content, that may constitute unlawful or unfair advertising. You shall not disseminate, transmit or provide third parties with any type of information, element or content that may be deemed a violation of privacy or data protection laws.
  23. Content and services linked through the Website
  24. The Website may contain technical linking devices, directories and even other tools that allow the User to access other Internet pages and portals (hereinafter, "Linked Sites"). In those cases, Fromni will only be responsible for the content and services provided in the Linked Sites to the extent that it has effective knowledge of its illegality and has not deactivated the link to them with due diligence. In the event the User considers there is a Linked Site with illicit or inappropriate contents, the user can communicate it to Fromni through the following email address:
  25. In any case, the existence of Linked Sites must presuppose the existence of agreements between Fromni and the responsible or owners thereof, either as the recommendation or promotion of the Linked Sites and or their contents by Fromni. Unless expressly stated otherwise on the Website, Fromni does not know the contents and services of the Linked Sites and, therefore, is not responsible for any damages that may be caused to the User or any third party.
  26. Intellectual and industrial property
  27. The content of the Website is understood, for a merely enunciative but not exhaustive, as texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes. All of them are under intellectual property of Fromni or third-party licensors, without which any of the exploitation rights recognized by the current regulations regarding intellectual property over them can be understood to be assigned to the User.
  28. The User declares to be the sole author of all photographs, images, texts and/or comments (hereinafter, "the User Content") that publishes or sends through the sections of the Website arranged for this purpose, guaranteeing that the Use of the same on the Website does not infringe the rights of any third party. Concerning about this User Content, the User gives Fromni, without cost, the rights of public communication, reproduction, distribution and transformation, in all forms of exploitation existing until the date of acceptance of these Terms and Conditions. This assignment is made for both national and international territory scope and for the time corresponding to your whole life and seventy years after the death or declaration of the User's death.
  29. Trademarks, trade names and other distinctive signs published on the Website are owned by Fromni or third parties and/or licensors, without giving to the User any right over them.
  30. Subscription to the Service
  31. 9.1. Use the Service
  32. The main characteristics of the goods offered through the Website can be found at first use of the Services by accessing the Site. The User will start using the Services once the subscription ordered is fully complete.
  33. Subjected to the Terms and Conditions thereof, during the period of effectiveness of these Terms, Fromni allows the User to use the Services on a non-exclusive basis. Fromni may change, modify or update the Services at any time. Fromni reserve the right to change the method of registration or login, including the types of accounts and the service provided through them. You agree that you will supply accurate and complete information to Fromni in the creation of your account and the use of the Services and that you will update such information promptly after it changes. You shall have all responsibility for any inaccuracies in any information you provide us or in failure to keep such information up-to-date.
  34. You shall not share your account or login information with any third party, nor, let any third party access to your account, and you are entirely responsible for maintaining the confidentiality of the login information to your account. You are fully and solely responsible for the security of your computer system, mobile device and all activity on your account. Fromni will not be held accountable for any loss or damage arising from unauthorized use of the Services, and you agree to protect and do not harm to Fromni in regard to improper or illegal use of the Service, and any charges and taxes incurred, unless you have notified us immediately.
  35. 9.2. Purchase procedure and price
  36. The Agreement is formalized is English.
  37. The Services have free access for everyone once registered. Inside our Site the User can subscribe for the use of the Services. In the upper tab "Upgrade" you will find the option to view the different packages offered by Fromni with their respective prices. If you are intended to know more information about the current account, please check our specific section by clicking here.
  38. The Fees set out in this Agreement do not include applicable taxes, duties, withholdings, tariffs, levies, customs, capital or income taxes or other governmental charges or expenses, including but not limited to value added tax, sales tax, consumption tax and similar taxes or duties as well as any current or future municipal, state, federal or provincial taxes, and User will pay, indemnify and hold harmless Fromni from same, other than taxes based on the net income or profits of Fromni.
  39. The prices indicated for the Services are expressed by default in Euro currency (€). There is one Billing Cycle, in which the User can pay monthly.
  40. The payment methods available on the Website is the following:
  • Direct invoice
  • Credit cards
  1. Fromni shall charge and invoice User the applicable Fees, in advance, by credit card, on the date of User's subscription to any of paid packages and on every monthly anniversary thereafter.
  2. Term and Termination
  3. Term. This Agreement will commence on the date of User's subscription to any of paid packages and continue to be in effect until Your subscription has been terminated in accordance with the terms User agreed to on the Fromni website at time of signup (the “Term"). For greater certainty, if User has subscribed to an ongoing subscription, then such subscription will automatically renew at its expiry for the same period of time, at the then-current subscription rate described on the Fromni Website.
  4. Termination For Convenience. Either Party may elect to terminate this Agreement and your subscription to Fromni services as of the end of your then current Term by providing notice, on or prior to the date thirty (30) days preceding the end of such Term. For clarity, per section 10 (Term), unless this Agreement and your subscription is so terminated, your subscription will renew for a Term equivalent in length to the then expiring Term.
  5. Refunds and Termination Charges. You will not be entitled to any refunds or credit of any Fees, pro rata or otherwise, if you elect to terminate this Agreement prior to the end of your Term. If you terminate this Agreement prior to the end of your Term, or Fromni effects such termination pursuant to Section 10 (Termination for Cause), in addition to other amounts you may owe Fromni, you must immediately pay any then unpaid Fees associated with the remainder of your Term. This amount will not be payable by you in the event you terminate as a result of a material breach of this Agreement by Fromni, provided that you provide advance notice of such breach to Fromni and afford Fromni not less than thirty (30) days to reasonably cure such breach as provided for in section 10 (Termination for Cause). Upon termination by either party, your account will be downgraded to the Free plan and API access will be revoked.
  6. Termination for Cause. A Party may terminate this Agreement for cause (a) upon thirty (30) days' written notice to the other Party of a material breach if such breach remains uncured at the expiration of such period; or (b) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. If this Agreement is terminated by you in accordance with this section, Fromni will, to the extent permitted by applicable law, refund you any prepaid fees covering the remainder of the Term after the effective date of termination. If this Agreement is terminated by Fromni in accordance with this section, you will pay any unpaid fees covering the remainder of the Term. In no event will termination relieve you of your obligation to pay any fees payable to Fromni for the period prior to the effective date of termination
  7. Complaints, claims and requests for information
  8. The User can share with Fromni their complaints, claims and/or information requests using any of the following methods:
  9. Sending a letter to Tainionkoskentie 22, as.7, 55100 Imatra, Finland
  10. Sending an email to the address
  11. Exemption of Liability
  12. Fromni is not liable for any damage and/or detriment to and/or loss of income by any User or third party adversely affected as a result of any opinions, representations, data and/or contents, if any, that the User and/or third parties may directly or indirectly display for any reason, at any time and in any way, in the Website. Fromni does not warrant that the Site is going to work constantly, reliably and permanently, without delays or interruptions. As a consequence of this, Fromni is not liable for any damage and/or detriment to and/or loss of income by any customer or third party adversely affected as a result thereof. Fromni is not liable for any damage and/or detriment to and/or loss of income by any User or third party adversely affected as a result of an event of force majeure, act of God, failure or error in communication lines or defective Internet service or faulty connection. Fromni is not liable for any damage and/or detriment brought about to any third party for the use of bank data without its consent by any User engaging the Services.
  13. Fromni has adopted all legally required security measures for protecting personal data furnished by the User. Notwithstanding the above, Fromni cannot ensure the absolute invulnerability of its security systems or the security or inviolability of such data during transmission through the network.
  14. As a service provider, Fromni does not control the use that the User makes of its Service. Fromni is not liable for the use and/or content that the User may makes in violation of the laws or these Terms and Conditions and/or pertinent additional conditions, insofar as it Fromni is not liable for the content information and/or data that is transmitted, nor it originates the transmission, modification or selection of data or addressees. Accordingly, only the User is liable for any consequences that might result from any unlawful use or use against these conditions, as well as for the truthfulness and/or legality of the contents displayed by the User. For this purpose, the User shall use the Services pursuant to the laws in force that are applicable in this regard.
  15. Confidentiality
  16. Fromni and its employees and technical service staff shall try and will keep confidential all the User information to which they are given access by any means, and will not use, disclose or allow it to be used or disclosed. They shall, at the User's request, make every effort to destroy or return such information immediately in the event it is recorded for any reason and/or by any means, when in compliance with the Services engaged and pursuant to the Terms and Conditions set forth they are given access to the User information of any kind. The laws that are applicable in this respect shall govern in all such cases.
  17. The Services put at the User disposal send information deemed to be or classified as confidential. Fromni shall not be held responsible for any consequences that may arise from the User᾽s failure to comply with this recommendation.
  18. Nullity and ineffectiveness of clauses
  19. If any clause included in these Terms and Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting the rest of the Terms and Conditions in everything else and considered as such totally or partially disposed by not included.
  20. Applicable legislation and competent jurisdiction
  21. These Terms and Conditions will be governed and interpreted in accordance with Finnish legislation.
  22. Whether the User does not have the status of consumer or user, the User agrees to submit any dispute arising from the use of the Website or the subscription process to the Courts and Tribunals of Imatra, expressly waiving any other jurisdiction that could correspond. Contrary, when the User has the status of consumer, in case of dispute, the User may choose to file their claim in front the Courts or Tribunals that correspond to their domicile.