Customer feedback & reviews

Gather feedback from your customers in the channels they use in everyday life. That's essential to businesses of any scale to respond to new trends, to make improvements and to grow.

NPS

CSAT

CES

Customer feedback surveys for your business growth and improvement:

Target your audience by channel, deals and behaviour. Full automation. Set-up in minutes.

Save your time

Any survey can be activated within minutes. Just set your outbound message text.

Target your customers

Fromni out-of-the-box segmentation lets you target your customers using their CRM parameters and/or Deals attributes.

Integrate

Launch event-triggered surveys that would be sent automatically when smth. happens in your other system or software.

Easily manage

All our templates for customer feedback surveys can be customized through drag-and-drop scenario builder. Change the dialogue logic, add new blocks, edit question texts.

Do real-time control

Receive automated reports in your inbox triggered by any kind of customer behaviour, for example negative feedback.

Stay connected

Collect feedback in the channels that work for your customers, including chat, SMS and webpages.

Benefits and features