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Statistics

This section shows message statistics for a specific period or campaign (mass messaging).
The statistics are divided into two subsections: "General" and "By Campaigns".

This instruction is available in the following languages

Russian

Contents

In this article

General

In the personal account, go to the Statistics tab -> General

In this subsection, you can view the number of Dialogues, Unique users and Incoming/ Outgoing messages for the selected period.

There is also the option to generate a detailed report for the selected period and download it in .xlsx format.

The report includes the following columns:

Date and Time — the date and time when the campaign was launched and the message sent. The time does not adjust for time zones and is set to standard UTC+0.
User Dialogue Number — the sequential dialogue number with the client during the selected period.
User ID — the user’s identifier as recorded in CRM.
Phone Number — the phone number to which the message was sent.
Scenario — the name of the launched scenario from the Scenarios section — My Scenarios.
Scenario ID — the scenario identifier.
Trigger — the process that activated the message/scenario sending. It may be "campaign," "chat-bot."
Integration Name — the channel through which the message was sent.
Inbound Messages — the number of messages received under this scenario.
Outbound Messages — the number of messages sent to the user under this scenario.
Outbound Message Text — the text of the first message if the dialogue was initiated by the business.
Outbound Message Status — the status of the first outbound message, relevant for dialogues initiated by the business.
Channel number — the sequential number of the channel from the cascade on which the delivery was completed, relevant for business-initiated dialogues.

By Campaigns

In the personal account, go to the Statistics tab -> Campaigns

The By Campaign subsection displays statistics on campaigns. To view detailed statistics for a specific campaign, click on the chart icon on the right.

Clicking this icon opens a page with three tabs: Summary, Recipients, and Information about the campaign.

Summary

This section contains information about sending channels and message statuses, i.e., in which channels messages were sent, how many clients received, read, replied to the message, etc.

Clicking Download, an Excel file will be downloaded with a description of what contact and via what communication channel the message was sent to, as well as its status.