SMS and Viber Notifications from Your CRM. One‑Way, Reliable, Global
AI Chatbots & Two-Way Messaging from Your CRM
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SMS and Viber Notifications from Your CRM. One‑Way, Reliable, Global
AI Chatbots & Two-Way Messaging from Your CRM
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Registration on the Fromni platform
One customer. One conversation. Every channel
Customers may switch channels. Your team shouldn't have to. Fromni brings all customer conversations into one shared inbox, so your team can see what happened before, understand the context and respond without asking customers to repeat themselves.
Full conversation history: WhatsApp, Telegram, Instagram, Messenger, Web chat
See the complete customer journey in one timeline: Customer messages, AI & chatbot replies, Automated notifications, Operator messages, Everything stays together.
AI + HUMAN
AI handles the routine. Your team handles the important
Fromni AI answers common questions, checks order status, and guides customers — then hands off to your team with full context. No repeated questions. No lost history.
AI answers → Team takes over → Customer keeps the context
AI answers → Team takes over → Customer keeps the context
OMNICHANNEL
Meet customers wherever they are
Connect the channels your customers already use and manage them from one workspace.
- WhatsApp: Customer conversations and support
- Telegram: Support, marketing and subscription-based communication
- Instagram: Messages and customer requests from social
- Messenger: Direct conversations with your customers
- Web chat: Real-time conversations directly on your website
One inbox. Multiple channels. Full context
Integrations
Connect your conversations to the tools you already use
Bring customer communication closer to your business systems
WHY FROMNI
One inbox for humans, AI and automation
AI-powered
Let AI handle routine conversations and assist your team when needed
Team collaboration
Give your team a shared workspace for incoming customer requests
Omnichannel
Manage conversations across WhatsApp, Telegram, Instagram, Messenger and web chat.
One customer view
Understand the conversation before you respond
Automation included
See notifications and automated workflows alongside human conversations
Full customer history
Every important interaction stays together — regardless of who or what sent it.