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Delivery & Logistics – Keep Customers Informed at Every Step
Fromni automates delivery notifications, time-slot confirmations, and proof-of-delivery requests. Reduce “where is my order?” calls and improve customer satisfaction.
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What you can automate:
What you can automate:
Time-slot confirmation
Customer selects or confirms delivery window via chat.
Proof of delivery
Photo or signature confirmation request.
Channels: SMS, WhatsApp, Telegram, Instagram, FaceBook
Order dispatched
Automated SMS or WhatsApp when parcel leaves warehouse.
Tracking updates
Real-time tracking links with delivery progress.
Post-delivery feedback
Satisfaction survey after delivery.
example
How it works:
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Integrate your delivery system
Connect your delivery management system to automate customer communication throughout the delivery process.
Trigger messages on status changes
Automatically notify customers when their order is dispatched, out for delivery or delivered.
Reach customers across channels
Send messages through their preferred messenger first, with SMS as a fallback when needed.
Let customers reschedule via chat
Give customers an easy way to change their delivery time or date directly from the conversation.
Case study:
A courier service reduced “where is my order?” calls by 60% after implementing automated delivery notifications
Integrations: Any delivery/logistics system via API
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