SMS and Viber Notifications from Your CRM. One‑Way, Reliable, Global
AI Chatbots & Two-Way Messaging from Your CRM
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SMS and Viber Notifications from Your CRM. One‑Way, Reliable, Global
AI Chatbots & Two-Way Messaging from Your CRM
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Registration on the Fromni platform
What you can automate:
What you can automate:
Order status
Customer asks “Where is my order?” – bot checks and replies instantly.
Escalation
Complex issues transferred to human agent with full conversation history.
Channels: SMS, WhatsApp, Telegram, Instagram, FaceBook
FAQs
Bot answers common questions 24/7 – hours, returns, pricing, shipping.
Ticket creation
Automatically create support tickets from chat conversations.
Post-support surveys
Satisfaction surveys after ticket resolution.
example
How it works:
Bring every conversation into one inbox
Connect all your messaging channels and manage every customer conversation from a single workspace.
Let the chatbot handle routine questions
Automate common inquiries and give customers instant answers, 24/7.
Hand over to an agent when needed
When human support is required, an agent takes over with the full conversation and customer context.
Keep your CRM in sync
Automatically sync conversations and customer data with your CRM for a complete customer profile.
Case study:
Reduces agent workload by up to 40%. Response times improve from hours to seconds
Integrations: Kommo, Pipedrive, any system via API
Integrations: Kommo, Pipedrive, any system via API