Healthcare Automation – Patient Reminders & Reviews

Fromni helps medical clinics, dental practices, and laboratories automate patient communication. Send appointment reminders, test results, and review requests – integrated with your Medical Information System (Renovatio, ArchiMed+).

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What you can automate:

Test results delivery

Send lab results via secure link in Telegram or WhatsApp

Re-engagement

Automated campaigns for inactive patients – invite them for check-ups or seasonal offers.

Channels: SMS, WhatsApp, Telegram, Instagram, FaceBook

Appointment reminders

Patients receive SMS or messenger reminders 24h and 1h before visit – confirm with one click

Review collection

After the visit, the bot asks for a rating — positive reviews go public, negative feedback goes privately to your team

NPS surveys

Collect patient satisfaction scores automatically.

example

How it works:

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Integration with Altegio

Connect Altegio to automate customer communication based on appointments and key events.

Patient receives SMS with deeplink

Send a timely SMS with a direct link to the action the patient needs to take.

Clicks to confirm, subscribe or view results

One tap takes the patient where they need to go — to confirm an appointment, subscribe to the bot, or view their results.

All communication in one unified inbox

Bring every reply into one shared inbox, giving your team the full conversation in one place.

Case study:

A dental clinic reduced no-shows from 25% to 8% within 2 months using automated reminders. Patient satisfaction scores (NPS) improved from 7.2 to 9.1